Privacy Policy — bdixtv24

For the purposes of this Privacy Policy, the data controller responsible for the personal data of players who access and use the bdixtv24 platform is bdixtv24 (referred to throughout this Policy as "we", "us", "our", or "the Platform"). As the data controller, bdixtv24 determines the purposes and means by which personal data is processed in connection with the delivery of our online casino and sports betting services.

If you have any questions, concerns, or requests relating to the way in which your personal data is processed, you may contact our dedicated privacy support channel at any time:

• Email: support@bdixtv24 (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, from within your bdixtv24 account dashboard
• Response time: Within 24 hours (Bangladesh Standard Time, UTC+6)

bdixtv24 collects personal data from you through several channels: directly when you register an account and interact with the platform, automatically through your use of our website and mobile interface, and from third-party service providers involved in payment processing and identity verification. The categories of personal data we collect are set out below.

2.1 Registration Data

When you create a bdixtv24 account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (used to verify that you are 18 years of age or older)
• Email address (used as your primary account identifier and communication channel)
• Mobile phone number (for account security, two-factor authentication, and important service notifications)
• Preferred username and encrypted account password
• Residential address (city, district, division) — required for KYC compliance

2.2 Identity Verification (KYC) Data

Prior to processing your first withdrawal, bdixtv24 is required to verify your identity. The following documents and data points are collected during this process:

• A clear photograph or scan of your Bangladesh National Identity Card (NID), passport, or other accepted government-issued photo ID
• A current selfie photograph, which may be compared against the photo ID provided
• In cases requiring enhanced due diligence (EDD), additional documentation such as a utility bill or bank statement confirming your address may be requested

2.3 Financial Data

• Mobile banking account identifiers used for deposits and withdrawals (e.g., bKash number, Nagad number, Rocket number, Upay number)
• Bank account details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method references
• Note: bdixtv24 does not store full card numbers. Card payment data is handled exclusively by our certified payment processors and is never stored on our servers.

2.4 Usage and Technical Data

• IP address and approximate geolocation (country, city)
• Device type, operating system, and browser version
• Pages visited, game sessions played, session duration, and clickstream data
• Betting history, wagering patterns, and game preferences
• Customer support interactions, including live chat transcripts and email correspondence

bdixtv24 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are summarised in the table below, mapped to the primary processing activities they support.

The personal data collected by bdixtv24 is used exclusively for the purposes described in this Policy. We do not use your data for any purpose that is incompatible with the original reason for which it was collected. The primary uses of your personal data are as follows:

4.1 Service Delivery

• Creating, managing, and maintaining your bdixtv24 player account
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels
• Delivering sports betting markets, live casino streams, slot games, and all other platform content
• Applying bonus credits, processing wagering requirement tracking, and calculating withdrawal eligibility

4.2 Compliance and Safety

• Verifying your identity and age as part of the KYC process before allowing withdrawals
• Screening transactions against anti-money-laundering (AML) controls and flagging unusual activity for internal review
• Monitoring betting patterns to detect and investigate collusion, bonus abuse, arbitrage, or other prohibited conduct
• Enforcing self-exclusion requests and maintaining exclusion lists to prevent re-registration during active exclusion periods

4.3 Customer Support

• Responding to your queries, complaints, and disputes submitted via live chat or email
• Maintaining records of support interactions to ensure consistent service and to resolve disputes that may reference historical communications

4.4 Platform Improvement

• Analysing aggregated and anonymised usage data to understand how players navigate the platform, which game categories are most popular, and where user experience improvements can be made
• Conducting internal testing, quality assurance, and performance benchmarking

4.5 Marketing (Consent-Based Only)

Where you have provided explicit opt-in consent, bdixtv24 may use your email address and mobile number to send promotional communications such as bonus offers, seasonal promotions (e.g., Eid, Pohela Boishakh, BPL cricket season), new game announcements, and tournament invitations. You may withdraw your marketing consent at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

bdixtv24 does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each specific purpose.

5.1 Payment Service Providers

To process your deposits and withdrawals, bdixtv24 shares relevant transaction data with the payment service providers you select — including bKash, Nagad, Rocket, Upay, and partner banks. These providers receive only the data required to execute your specific transaction and are contractually prohibited from using your data for any other purpose.

5.2 Identity Verification Partners

KYC verification may be conducted with the assistance of a third-party identity verification service. Your submitted ID documents and selfie data are shared with this provider solely for the purpose of completing the verification check. The provider is bound by strict data processing agreements and is not permitted to retain or reuse your verification data beyond the completion of the check.

5.3 Game Software Providers

Certain game providers — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — may receive limited technical data (such as a session token or anonymised player ID) to facilitate game session authentication. These providers do not receive your full personal profile, KYC documents, or payment details.

5.4 Legal and Regulatory Disclosure

bdixtv24 may be required to disclose personal data in response to a lawful request from a competent authority, court order, or regulatory obligation. In such cases, we disclose only the minimum data necessary to comply with the specific legal requirement and will notify you of such disclosure where we are legally permitted to do so.

bdixtv24 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have consented — serve personalised promotional content. A cookie is a small text file placed on your device by the website. It does not grant us access to your device or any personal data beyond what you share with us directly.

6.1 Types of Cookies We Use

6.2 Managing Your Cookie Preferences

You may review and adjust your cookie preferences at any time through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies will impair or entirely prevent your ability to log in and use the bdixtv24 platform. Disabling analytical or marketing cookies will not affect your ability to place bets or access games.

Specific browser instructions for managing cookies can typically be found under the "Privacy", "Security", or "Settings" menu of your browser. For mobile devices running Android or iOS, cookie management settings are found within your browser application's settings menu.

bdixtv24 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The retention periods below reflect our standard data lifecycle policy.

Upon expiry of the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be attributed to you as an identifiable individual. Where data is anonymised rather than deleted, it may continue to be used in aggregated analytical datasets without any restriction, as it no longer constitutes personal data.

bdixtv24 is committed to honouring your rights over your personal data. The following rights are available to all registered players. To exercise any of these rights, contact us at support@bdixtv24 with the subject line "Privacy Request" along with your registered username and a brief description of your request.

8.1 Right of Access

You have the right to request a copy of all personal data that bdixtv24 holds about you. Upon receiving a valid access request, we will provide a structured summary of your data — including registration details, transaction history, KYC status, and any marketing consent records — within 30 calendar days.

8.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay. For account-level corrections (e.g., updating your email address or phone number), you may also make changes directly within your account settings where the feature is available.

8.3 Right to Erasure

You may request that bdixtv24 delete your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you have withdrawn consent and no other legal basis exists for processing; or (c) you object to processing and there are no overriding legitimate grounds. Please note that certain data — particularly KYC documents and transaction records — must be retained for the minimum periods mandated by AML obligations and cannot be deleted at your request during those retention windows.

8.4 Right to Restrict Processing

You may request that bdixtv24 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed or while an objection to processing is under review. During a processing restriction, we will continue to store your data but will not actively use it beyond what is required by law.

8.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, bdixtv24 will cease all marketing communications to you within 5 business days and update your account preferences accordingly. Objecting to marketing does not affect your ability to continue using the platform.

8.6 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format (e.g., CSV or JSON). You may also request that we transmit this data directly to another controller where technically feasible.

This Privacy Policy was last reviewed and updated in January 2026. bdixtv24 reserves the right to amend this Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised effective date. Your continued use of the platform following publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any unresolved privacy concern that we have not addressed satisfactorily, you retain the right to seek resolution through appropriate channels. Contact our support team at support@bdixtv24 as a first step — we aim to resolve all privacy concerns promptly and fairly.